You and your General Practice

NHS England has produced an information page for patients called ‘You and Your General Practice’. This guide helps everyone understand how to get the best from their GP practice. It sets out what patients can expect from their GP practice and what GP Practices ask of their patients.

What you can expect from your GP practice

Your GP practice is here to support your health and wellbeing. The ‘You and Your General Practice’ guide explains the standards you should receive when accessing your GP practice. This includes treating you with dignity and respect, providing you with safe and effective care, and listening you to.

What your GP practice expects from you

To help us provide care efficiently and fairly for everyone, the guide outlines what we ask of patients. This includes attending appointments on time, treating staff respectfully, and cancelling appointments you no longer need.

Working together

The relationship between you and your GP practice works best when there is mutual understanding and clear communication. The guide shows how patients and practices can work together. This helps to improve your health outcomes and make sure care is accessible for everyone.

Feedback and concerns

The NHS encourages feedback so that services can continue to improve. The guide explains how you can share your experiences, give suggestions, or raise concerns if you feel something has not gone as it should.

Why this matters

“You and Your General Practice”

• Gives patients clear information about how GP practices work.
• Makes it easier to know what to expect when you use GP services.
• Helps both patients and staff have a positive, respectful experience.
• Supports good communication and reduce misunderstandings.

Read the full guide

You can view the NHS England page in full here:

You and Your General Practice – NHS England

The guide is also available in many languages. You can find these here:

https://www.england.nhs.uk/publication/you-and-your-general-practice/