Important: Measles Alert

Following a recent outbreak of measles in London, we strongly advise all parents and carers to ensure that children are fully immunised with the MMR vaccine.

For further information:randolphsurgery.co.uk/news/measles/

Get support from your GP

For the fastest, most convenient way to access our GP services.

Request support from your GP
Easy online registration - join our practice!

Online Services

Online Services – faster, easier access to your GP practice

To provide you with an upgraded experience for requesting help from the practice and taking control of your health, Dr.iQ is now powered by Evergreen. This means you can now access your GP services and request help from the practice via the Evergreen Life app.

What is Dr.iQ, powered by Evergreen?

The new app brings all your health information, GP records and services into one place.

With the Evergreen Life app, you can:

  • Order repeat prescriptions easily
  • Access your GP records and results
  • Request help from your GP surgery
  • Get insights on how to be as happy and healthy as possible

Please make sure that you only use the links or QR codes on this page to download the Evergreen Life app if you are registered at The Randolph Surgery.

How do I access the app?

  1. Click here to download the app on your mobile device or scan the QR code below
Randolph dr.iQ QR code

 

  1. Create an Evergreen Life account
  2. Link to your GP securely with NHS login to access your GP services
  3. Tap ‘Request help from GP’ to get support from a clinician

If you’re unable to download the app or don’t want to use online services, please contact the practice directly by phone to make a request.

Getting started on the Evergreen app

Why use the app?

  • Quick response time – around 80% of requests are completed on the same day.
  • Easy for everyone – get a prompt response as a parent, carer, or patient.
  • Help with any problem – request help for medical problems, advice, test results, and administration queries.
  • Get help from home – avoid unnecessary visits to the practice and fit healthcare in around your lifestyle.
  • Choose how you want to communicate – call, face-to-face, or message – it’s up to you!
  • Access NHS-assured GP services – order repeat prescriptions easily and access your medical records and results.
  • Secure communication – your medical details remain confidential to you and your GP.

NHS App

About the NHS App

The NHS App gives you a simple and secure way to access a range of NHS services. Download the NHS App on your smartphone or tablet via the Google play or App store. You can also access the same services in a web browser by logging in through the NHS website.

You must be aged 13 or over to use the NHS App. You also need to be registered with a GP surgery in England or the Isle of Man. Find out more about who can use the NHS App.

What you can do with the NHS App

You need to prove who you are to get full access to the NHS App. With full access you can:

  • order repeat prescriptions and nominate a pharmacy where you would like to collect them
  • book and manage appointments
  • view your GP health record to see information like your allergies and medicines (if your GP has given you access to your detailed medical record, you can also see information like test results)
  • book and manage COVID-19 vaccinations
  • register your organ donation decision
  • choose how the NHS uses your data
  • view your NHS number (find out what your NHS number is)
  • use NHS 111 online to answer questions and get instant advice or medical help near you

Before proving who you are, you can use the NHS App to:

  • search trusted NHS information and advice on hundreds of conditions and treatments
  • find NHS services near you

Other services

Depending on your GP surgery or hospital, you may be able to use the NHS App to:

  • message your GP surgery or a health professional online
  • contact your GP surgery using an online form and get a reply
  • access health services on behalf of someone you care for
  • view and manage your hospital and other healthcare appointments
  • view useful links your doctor or health professional has shared with you
  • view and manage care plans

Keeping your data secure

To access the NHS App, you will need to set up an NHS login and prove who you are. Your NHS App then securely connects to information from your GP surgery.

If your device supports fingerprint detection or facial recognition, you can use it to log in to your NHS App each time, instead of using a password and security code.

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