Zero Tolerance Policy

Our Staff have the right to be treated with dignity and respect at all times. They should be able to do their jobs without being verbally or physically abused.

We know that most people respect this. Anyone found abusing the staff in person or on the telephone will be asked to leave the practice.

As an employer, the practice has a duty to care for the health and safety of its staff. The practice also has a legal responsibility to provide a safe and secure environment for staff and patients. All patients are expected to behave in an acceptable manner and violent or abusive behaviour towards staff or patients may result in removal from our practice list or even criminal proceedings. The practice follows the NHS guidance concerning Zero Tolerance.Discrimination against our Practice staff

The Practice will not tolerate any form of violence, discrimination or harassment of our staff by any visitor. Any visitor who expresses any form of discrimination against or harassment of any member of our staff will asked to leave the practice premises.