Get support from your GP
For the fastest, most convenient way to access our GP services.
If you need to order repeat prescriptions the best way to order them is through the Evergreen Life app, or NHS app.
Please make sure that you only use the links or QR codes on this page to download the Evergreen Life app if you are registered at The Randolph Surgery.
Click here to download the Evergreen Life app on your mobile device or scan the QR code below to download the app.
Ordering prescriptions through the Evergreen app
Please be advised Prescriptions take up to 48 working hours.
If your prescription is not at your nominated pharmacy, this could be because:
Please make sure to attend your regular health checks and request your medication on time.
If you request your medication early, please contact the surgery.
For more information on medications and prescriptions, please see below.
Pharmacists can give you advice on a range of conditions and suggest medicines that can help.
They may also be able to offer treatment and some prescription medicine for some conditions, without you needing to see a GP (this is called Pharmacy First). Conditions they can treat as part of Pharmacy First are:
If you go to a pharmacy with one of these conditions, the pharmacist will offer you advice, treatment or refer you to a GP or other healthcare professional if needed.
They will then send an update to your GP practice to add to your records.
If you are not within these age ranges, a pharmacist can still offer advice, but you may need to see a GP for treatment.
If symptoms suggest it’s something more serious, pharmacists have the right clinical training to make sure you get the help you need immediately and can refer patients to a GP or A&E where necessary.
Many pharmacies are open until late and at weekends. You don’t need an appointment – you just walk in.
Most pharmacies have a private consultation room where you can discuss issues with staff without being overheard.
The easiest ways to order repeat prescriptions would be to download the Evergreen Life app, NHS app or email us.
Click here to download the Evergreen Life app on your mobile device
Email: randolph.surgeryw9@nhs.net
We do not take repeat prescription requests over the phone.
You can usually collect your prescription from the pharmacy 2 to 3 working days after you have ordered it. You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
Go to Medicines A to Z
If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.
Find out more about prescription charges
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.